Setting up the My Computer configuration

The My Computer configuration uses an IP connection to connect to Communication Manager for data path and VoIP for voice path. The configuration does not use an analog or an IP telephone, which, obviously, is valuable when a physical telephone is not available. You can make or receive voice calls through Avaya one-X Agent using a headset connected to your personal computer.

The My Computer setting provides the best IP audio quality that is possible with your connection speed, personal computer performance, and network setup.

Note

The My Computer mode is not available if Avaya one-X Agent is running on Windows Server 2003 or 2008.

Use the My Computer configuration when you are traveling and need to access Communication Manager through the Internet. You can configure the My Computer setting for VoIP either through the Login window or through the System Settings dialog box.

1. On the top bar, click System Options > System Settings.
2. In the System Settings dialog box, Login panel appears by default with the Telephony tab.
3. In the Telephony tab:
   1. Select the Enable automatic connection to CM option if you want the system to connect to Communication Manager automatically using the last successful registration.
   2. In the Extension field, specify the telephone extension number if you want Communication Manager to identify your telephone extension number each time you log in to the system.
   3. In the Password field, specify the password for the associated telephone extension number.
   4. Select the Save password during sign in option, if you want the system to save the password when you are signing in with the associated extension number.
   5. Select the CM Auto Answer Support Required option, if the extension has been administered on Communication Manager to support Auto Answer.
   6. Select the Warn for Another User Logged in at Extension option, if you want the system to warn you if another agent has logged in using the same extension. The system removes the warning, if you do not enable this option.
      Note

      This option is available only for Avaya one-X Agent 2.0 and earlier.

   7. In the Server Address field, enter the IP address of Communication Manager.
   8. In the User Type drop-down list, select the appropriate user.
   9. In the Place and receive calls using drop-down field, select My Computer.
4. Click OK.

   The system applies the new changes in the next login.